Cancellation, Exchange and Return Policy

At Propagate Group we strive to make online shopping a smooth and hassle-free experience.
We understand that buying online can be tricky without having seen the actual product or trying it on. With that in mind, we happily accept returns and exchanges based on a few T&C’s listed below:

Refunds/Exchanges:
You may return the goods within 30 days of the purchase date, provided you have the original proof of purchase/receipt and the item has not been worn or damaged in any way. Any free promotional gift must also be included in the return. Refunds will be processed in the same manner as the original transaction (i.e. card or cash). Items bought on SALE may only be returned within 14 days of purchase.

If you require a refund, you must log a return within 30 days from the date purchased. The goods must be in the original, unworn condition. Please note when applying for a refund you should please use the same card that you made the purchase with or if you paid by EFT, notify staff so that the refund may be processed efficiently.

You can exchange the goods within 30 days from the date purchased. The goods must be in the original, unused condition.
6-month return for faulty goods:
If the product is damaged as a result of a manufacturing defect during normal wear within 6 months from date of purchase, we will offer an exchange or a gift card to the value of your order provided you provide proof of original purchase.

We will not exchange any items if:

• Damaged by abuse or negligence (exposure to high heat, sharp object, etc.)
• Damaged by misuse or activities other than the intended purpose (e.g. use of running shoes for court sports, etc.)
• Not cared for according to the wash/care instruction labels.

Please note that the lifespan of any item is unique to each individual person due their usage/wear. Damage due to normal wear & tear will not be replaced.
For hygiene reasons, masks, sport masks, hijab and underwear (excluding bras) cannot be returned or exchanged.

Finality of sale and stock availability:
Final acceptance and agreement of sale for any orders placed on the Propagate Group Online Store will only be indicated by the delivery of goods to you. Any communication from Propagate Group confirming your order or payment will not deem a sale as accepted. Rejection of your order will be indicated by cancellation thereof and a refund will be processed for any amounts already paid for such orders.

How to Return a Product?

Returns Policy:
All returns must be accompanied by a receipt. If you don’t have your receipt, we will not be able to credit your purchase and the current price will apply. Goods need to be unused, in a resaleable condition, and have all tags/labels still attached. Due to hygienic reasons, swimwear, underwear (excluding bras) and face coverings (Hijab, Mask & Sports Mask) cannot be returned or exchanged.

Contact: [email protected] for any returns related queries.

Faulty or defective product?
We do our best to ensure that the products we deliver are of high quality and without defects. A defect is a material imperfection in the manufacture
The following will not be regarded as defects:

• Faults resulting from normal wear and tear
• Damage arising from negligence, user abuse or incorrect usage of the product

Contact: [email protected] for any fault or defective product relates queries.

Which items cannot be exchanged or refunded

• Items marked as “SALE” may not be refunded, after the cooling off period of 14 days but we will gladly exchange the product at the sale price paid
• Items purchased at or through another Supplier
• Product without original price tags attached
• Product that has been altered, washed, or abused
• Gift Cards

How do I return an item I received as a gift?
Please contact [email protected] for any gift related return queries.